Introduction
At The Dales Care Home, we are committed to safeguarding your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your data when you engage with our services. By using our services, you consent to the collection and use of your information as described in this policy.
1. Information We Collect
We may collect and process the following types of personal data:
- Personal Details: Name, address, phone number, email, date of birth, and other relevant contact information.
- Health Information: Medical history, medication details, and any other health-related information required to provide appropriate care.
- Payment Details: Billing information, including bank details and credit/debit card details for payment processing.
- Usage Data: Information about how you interact with our website and services, such as IP addresses, browser type, and pages visited.
2. How We Use Your Information
We use your personal data to:
- Provide Quality Care: Deliver and manage personalized care services tailored to individual needs.
- Communication: Keep you informed about care plans, schedule updates, and other service-related matters.
- Billing and Payments: Process transactions and manage financial records.
- Service Improvement: Enhance our services based on user feedback and website usage trends.
- Legal and Regulatory Compliance: Adhere to applicable legal and regulatory requirements.
3. Sharing and Disclosure of Information
We may share your personal information with:
- Care Staff: To ensure they have the necessary details to provide quality care.
- Healthcare Professionals: With your consent, to coordinate care and share relevant medical information.
- Service Providers: Trusted third parties who assist with business operations, such as IT support and payment processing, under strict confidentiality agreements.
- Legal Authorities: When required by law or to protect the rights, safety, and property of residents and staff.
4. Data Security
We employ stringent security measures to protect your personal data from unauthorized access, alteration, disclosure, or loss. While we strive to use commercially acceptable means to safeguard your data, no method of transmission or storage is completely secure.
5. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request deletion of your personal data, subject to legal or contractual obligations.
- Objection: Object to certain processing activities.
- Withdraw Consent: Withdraw your consent at any time where processing is based on consent.
6. Data Retention
We retain personal information only for as long as necessary to fulfill service obligations, comply with legal requirements, resolve disputes, and enforce agreements.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review it periodically.
8. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact us:
The Dales Care Home
📧 Email: info@thedalesfamily.com
📞 Phone: +44 1900 817977
By using our services, you confirm that you have read and understood this Privacy Policy and agree to its terms.