Welcome to The Dales Care Home. By accessing and using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, you should not use our services.
1. Definitions
- “The Dales,” “we,” “us,” “our” refers to The Dales Care Home.
- “Resident,” “you,” “your” refers to the individual receiving care services at The Dales Care Home.
- “Services” refers to the residential, respite, and dementia care services provided by The Dales.
2. Service Provision
- Scope of Services:
The Dales Care Home offers high-quality residential, respite, and dementia care, as detailed in our care agreements and service descriptions. - Personalised Care Plans:
Each resident receives a bespoke care plan designed to meet their individual needs and preferences. - Service Modifications:
We reserve the right to adjust or discontinue services when necessary, with reasonable notice provided to residents and their families.
3. Resident Responsibilities
- Accurate Information:
You agree to provide complete and accurate information to help us deliver appropriate care. - Compliance with Care Plan:
Residents and their families are expected to cooperate with the agreed-upon care plan to ensure their well-being. - Safe Environment:
Any personal belongings or room modifications must comply with our safety regulations.
4. Fees and Payment
- Fees:
The cost of care services is outlined in your service agreement and may be subject to periodic adjustments with notice. - Payment Terms:
Payments must be made in accordance with the agreed schedule. Late payments may incur additional charges. - Refund Policy:
Refund policies are set out in your service agreement and comply with relevant regulations.
5. Confidentiality and Privacy
- Confidentiality:
We are committed to maintaining the confidentiality of residents’ personal and medical information. - Data Protection:
All personal data is handled in compliance with applicable privacy laws and our Privacy Policy.
6. Termination of Services
- By Resident:
You may terminate your stay at The Dales with notice as specified in your service agreement. - By The Dales:
We reserve the right to terminate services if a resident violates these terms or if we are unable to provide the necessary care.
7. Liability
- Quality of Service:
While we strive to provide the highest standard of care, we do not guarantee specific outcomes. - Limitation of Liability:
To the fullest extent permitted by law, The Dales Care Home is not liable for indirect or incidental damages resulting from the use of our services.
8. Complaints and Dispute Resolution
- Complaints Process:
We are committed to resolving complaints in a fair and timely manner. If you have any concerns, please contact us directly. - Dispute Resolution:
Any disputes regarding these terms or our services will be handled through mediation or arbitration in accordance with applicable laws.
9. Governing Law
These terms and conditions are governed by the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of UK courts.
10. Changes to Terms & Conditions
We may update these terms from time to time. Any changes will be posted on our website, and continued use of our services will indicate acceptance of the revised terms.
Contact Us
If you have any questions about these terms and conditions, please contact us:
The Dales Care Home
📧 Email: info@thedalesfamily.com
📞 Phone: +44 1900 817977
📍 Address: Main St, Ellenborough, Maryport CA15 7DX, United Kingdom
By using our services, you confirm that you have read, understood, and agreed to these terms and conditions.